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Business Profile

Internet Services

Public.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2025 account established started monthly deposits unable to get access into account after getting locked out. demand for account closure by company ignored traded at least two crypto currency stocks rest cash now about ****** cash balance received paper statements an have bank statements of transactions. seeking account closure including monthly automatic deposits selling of any crypto and a paper check of the amount in account.

    Business Response

    Date: 06/06/2025

    Hi *******, Thank you for reaching out. While were sad to see you go, were more than happy to help you close out your positions and withdraw your funds back to you. Your recurring deposits have been canceled and we have responded to each of your inquiries, but have not received any responses from you. 

    Were available to help via email at ********************************* please reach out to us as soon as possible. Thank you.

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my account has been on hold for over 4 months

    Business Response

    Date: 06/02/2025

    Hi ******, Thank you for reaching out. In instances where our system is not able to verify the bank link, we must verify the ownership of your bank accounts manually. In order to verify your bank information, we kindly ask for a recent bank statement and a copy of a government-issued photo ID. We see our team has remained in touch with you, and will provide you with updates as they become available. Please let us know if you ever have any questions.

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ********** account was hacked. It somehow now has a negative balance and they keep emailing saying they're going to sell my assets to bring the account current if I don't make a deposit. They do not offer any phone support. I have used the chat feature and sent emails. I keep getting the same automated response saying someone will be in touch and then nothing.

    Business Response

    Date: 05/06/2025

    Hi ******, Thank you for reaching out. Our top priority is to ensure our members safety and security while using the app. All deposits and purchases are generated from the app with your registered device. If you believe there was unauthorized access to your device or account, we recommend you notify your bank and file a police report immediately.

    While we do not have phone support at this time, we are available to help in the in-app *********** or by email at ********************************* Please reach out to us if you have any questions. Thank you. 


  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold some stocks at Public.com in Dec 2024. I was able to withdraw $100 and deposited to my external checking account on *******. Then I I tried to send another fund transfer request for remaining balance in account at **********************. They need to verify my checking account information. I had been waiting for weeks and ended up they requested me to send them a copy of my ID (driver license) and bank statement to verify the $100 deposit was actually posted on the same checking account.I submitted a copy of my ID and screenshot of bank statement. They came back to request a copy of bank statement in PDF format. I feel like this is unreasonable and I am doubt if they have a legal right to ask customer to provide ********* statement. Those are all sensitive and private information. I found some complaints from others have similar situation and the issue was resolved. Would you please help me out?Appreciated.Thanks,******* ***

    Business Response

    Date: 05/01/2025

    Hi *******, Thank you for reaching out. We reserve the right to request an ID and a recent copy of your bank statement to verify bank account ownership due to deposit and withdrawal activity in your account. It looks like you were able to withdraw your funds on Tuesday, 4/29. 

    We appreciate your cooperation. If you ever have any questions, please reach out to us in the in-app *********** or by email at *********************************

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business in question is unable to resolve my issue of withdrawing my money onto my bank account saying my bank needs to be verified but when it comes to me depositing into there buisness there is no issue with them withdrawing from my bank account including there so called fee. Yet when I want to withdraw my own money back into my bank account theres an issue and its not the first time. And they keep saying a fellow colleague will contact me about my issue

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ***** ******



     

  • Initial Complaint

    Date:04/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to get a copy of my tax documents because the file cannot be attached or sent to mine I need document copy to file taxes I now have an extension because of thid

    Business Response

    Date: 04/17/2025

    Hi *****, Thank you for reaching out. We are unable to email or mail you your tax documents. However, you are able to download and save the documents directly from the mobile app and web app. 

    Please follow the instructions below to view and save your tax documents in the mobile app:

    1. Tap your Profile in the top left
    2. Tap Account Settings on the left
    3. Tap Tax Statements in the Account section
    4. Tap the Tax Statement you want to view
    5. Tap the arrow in the top left to Save your Tax Statement

    To view and download your tax documents on the web, please follow these steps below:

    1. Click the three lines in the top right
    2. Click Settings and Privacy on the dropdown menu
    3. Select Documents on the left
    4. Select Tax statement
    5. Click the arrow with the line underneath to download and save

    If you have any questions, please reach out to us in the in-app chat feature or by email at ********************************************************. 


  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 22nd 2025 I added $1012 to my account on **********************. I then used the money to purchase XRP. I was made aware that cryptocurrency is held in an account managed by Bakkt Crypto. I received 308 shares. Since then the price of *** has dropped and as of today's date the value is $616.72 for my 308 shares. On March 25th 2025 I decided I wanted to transfer my 308 shares to an external crypto wallet held by me. I contacted support to request instructions on how to initiate the transfer. I was given instructions and followed them to initiate the transfer. Unfortunately when I got to the question in the app that asked me which crypto I wanted to send to my wallet I responded XRP and was informed that Bakkt no longer supported XRP and I would not be able to transfer my XRP. Support has been no help telling me that they will let me know when the problem is resolved but that there is no eta. So now my XRP is stuck in my Public account and I cannot do anything with it. Also there is no mention in the app or even online of this problem. You would think that there would be some kind of warning to not buy XRP in the Public.com app because there is no support for it and it will just get stuck with no way to transfer it anywhere.

    Business Response

    Date: 04/11/2025

    Hi ********, Thank you for reaching out. We offer cryptocurrency through our partnership with ***************************. At this time, Bakkt Crypto has halted support for a few tokens, including XRP. Therefore, XRP is not transferable on the platform at this time. We hope this is a temporary measure. As soon as we have any updates, we will let you know. Rest assured your XRP tokens are safe in your account on **********************. 

    We apologize for the inconvenience. If you have any questions, please reach out to us in the in-app chat or by email at *********************************

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ********

    I received an email yesterday from them letting me know an alternate method of transferring my XRP.  I have attached that email.

    Thank you for your assistance.



     


  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't access my account. When I sign in, I provide my email address and password, and they send me a code to my cell phone. The code never arrives even though it is the same telephone I have used with them for weeks and had no problems. The first couple of times this happened, they allowed me to verify through email. Now I can't even verify by email and I have no way of accessing my account. My telephone works and I have no issues receiving codes from other websites/apps/companies. Public.com has no telephone customer support. I have contacted them through their app, and it says it could take hours. I contacted them through email and have not received any replies. It is unacceptable. I need access to my money. This is a terrible company and I am starting to think it is a scam.

    Customer Answer

    Date: 04/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ******



     

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charges an undisclosed membership fee months after the initial purchase its completely instransparent and an obvious scam

    Business Response

    Date: 04/09/2025

    Hi *******, Thank you for reaching out. Public Premium is completely optional and not required to use the app. Public Premium is available for $10 a month or $96 for an annual membership. The screenshot you provided shows a $79 charge from a different company that is not Public. 

    Please reach out to us in the app or by email at ******************************** with any questions. 


  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving unwanted spam e-mails from Public.com regarding my account that should have already been closed. I attempted to sign up for an account with ********************** on March 2, 2025 with my e-mail ********************* but my physical address was falsely flagged as a PO Box. The address is not a PO Box, but the same type of address that Public.com itself uses, but because Public.com will not accept my address, I requested for my account to be canceled and closed, yet I am still continuing to receive e-mails from them. After notifying the support agent of these continuing e-mails, and asking them to escalate this issue to the right team so that it could be properly solved, they confirmed that I would not continue to receive e-mails, but the e-mails persist. In the last e-mail from Public.com, the support team added the suffix "*** to my e-mail address (i.e. ******************************) which is a technique used by spammers to allow multiple copies of the same e-mail to the same recipient.I am asking for confirmation that my account is officially closed (not simply deactivated) and to no longer receive any of these spam e-mails at any of my e-mail addresses, and to not to spam multiple copies of an unwanted e-mail using the "*** suffix.

    Business Response

    Date: 03/26/2025

    Hi *****, Thank you for reaching out. As mentioned in our conversations, your account has been closed and you will not receive emails from us going forward. If you continue to receive these emails, please let us know by email at ********************************* and we will review the emails youre receiving further.

    Customer Answer

    Date: 04/02/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

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